IMPLEMENTATION OF E-GOVERNMENT PROJECTS IN
MALAYSIA and citizen's adoption strategies

Most of the e-Government project implementations are currently in progress. The detailed objectives and status of each of the e-government implementation as at May 2007 is as follows:

1.Electronic Procurement (eP) Project
The electronic procurement system, better known as ePerolehan, streamlines government procurement activities and improves the quality of service it provides. E-Perolehan converts traditional procurement processes in the Government machinery to electronic procurement on the Internet and can be accessed at www.eperolehan.com.my. With ePerolehan, all suppliers can obtain tender documents and submit bids through the Internet. The suppliers are equipped with smartcards that enable them to transact with the ePerolehan system.

2.Project Monitoring System (PMS II)
Project Monitoring System (PMS) is led by the Implementation and Co-ordination Unit (ICU) as one of the e-government projects that create a mechanism to monitor project implementation throughout various government agencies and statutory bodies. For example, project application to approval to implementation, mid-term review and completion. PMS would also provide a platform for exchanging ideas and demonstrating best practices in project implementation. The PMS is designed to provide a mechanism for monitoring the implementation of government projects.

3.Electronic Services Directory (eServices)
The next e-government project is Electronic Services Delivery (eServices). This project is a pilot project that allows citizens of Malaysia to engage in transactions with government and utilities payments such as telephone and electricity bill, police summons, Road and Transport Department (RTD) services, etc. The eServices is accessed via multi channel service delivery such as the internet, interactive voice response (IVR) and 66 kiosk machines.

4.Human Resource Management Information System (HRMIS)
The introduction of Human Resource Management Information System (HRMIS) as an e-government project will provide a single interface for government employees to perform human resource functions effectively and efficiently. The objective of HRMIS is not just for record keeping but also to provide transactional functions such as leave applications, loan processing, competency management, recruitment, and selection of employees. The HRMIS project will provide a single interface for government employees to perform human resource management functions effectively and efficiently in an integrated environment.

5.Generic Office Environment (GOE)
The aim of Generic Office Environment (GOE) is to introduce a fully Integrated, distributed and scalable office environment that leverages use of multimedia information technology. This will enable efficient communication, allowing collaboration across all workers, and ensuring right information reaching the right people in a timely manner The GOE project consists of modules namely Enterprise-wide Information Management System (EIMS), Enterprise-wide Communication Management System and Enterprise-Wide Collaboration Management System. The EIMS provides a universal interface for users to manage, retrieve and compose the information that they need in their day-to-day operations Via the Communication and Collaboration Management Systems. Users can also communicate and collaborate in a group to perform work functions.

6.Electronic Labour Exchange (ELX)
The main objective of Electronic Labour Exchange (ELX) is to improve the mobilization of human resources and optimise work force utilisation through systematic matching of job seekers to job vacancies (Yusoff. 2002). As such, this would enable the Ministry of Human Resources (MOHR) to be a one-stop centre for labour market information that will be accessible to the public.

7.E-Syariah
The main objective of implementing E-Syariah is to improve the quality of service in Syariah courts. This will eventually enhance the Islamic Affairs Department's effectiveness through better monitoring and co-ordination of its agencies and thus improve the management of its 102 Syariah courts. The E-Syariah application consists of Syariah Court Case Management System, Office Automation System, ESyariah Portal, Syaree Lawyers Registration System and Library Management System (eSyariah). The E-Syariah project was launched in April 2002 and is expected to be fully operational in 2005. Via the system, the Syariah judges are able to have access to past cases and all the relevant information needed for a particular case quicker than before. As of April 2007, the e-Syariah has been implemented at all 110 Syariah Courts in Malaysia.
8.Other Applications
Besides the seven flagship applications, several government agencies introduced online services for the public project aims to increase the ease and efficiency of public service to the people. Among the most notable accomplishments of the government was the launch of the latest iteration of the Public Service Portal, in February 2005, with all core portal modules completed and “live” in May 2005. MyGovernment is the single gateway to information and services provided by Malaysian Government agencies on the Internet. To date, myGovernment links 900 websites across federal, state and local authorities and the Malaysian Civil Service Link. The portal will continue to grow in scope and reach as departments and agencies continue to make more services online. Other important planned enhancements include an online payment gateway, ubiquitous access through various mobile channels and single sign-on capability. Another e-government application launched by the Internal Revenue Department (IRD) is companie’s online tax. Since 2005, individuals were able to file their taxes online to IRD using MyKey. MyKey is a digital signature embedded into an individual's MyKad. It identifies and authenticates MyKad holders over the Internet, providing the capability to sign digitally a document or transaction. The Malaysia Digital Signature Act 1997 governs the MyKey.